Managed Service Reporting

Keeping the (Green) Lights On

Centralis has been providing Managed Services to corporate customers for more than 12 years.  Reporting has always been a key element of the service, allowing the customer's service owner to demonstrate the effectiveness and value of the service.

Over time Centralis has developed a number of reporting tools and analysis modules to improve the quality of information provided to customers.  Centralis Greenlight brings those tools together into a single interface, providing a unique insight into the usage and operation of Citrix environments through a simple user interface. 

Under the managed service Centralis takes direct responsibility for the operation and performance of the application delivery environment, and includes unlimited support calls. The service is specifically designed to ensure the stability and performance of the application delivery environment – ensuring a high quality of service is delivered to the end-users.

The benefits of a Centralis Managed Service are:

• Pro-active maintenance of in-house or externally hosted Citrix environments - ensuring smooth operations

• Dedicated, focused and fully trained external team - reducing costs and improving reliability

• External SLAs and KPIs are monitored, measured and reported as part of the service - improving accountability

• Includes annual health-check, unlimited support calls and escalation to consulting services - maintaining a quality service

The managed service can be also used as a transition phase - helping to move a Citrix farm from project and pilot into production use, while ensuring that all the procedures and processes are in place before handing the service to internal operations.

Centralis Greenlight includes the new monthly reporting system for the Centralis managed service, which provides the following:

• Citrix Farm Overview

• Citrix Farm Performance Analysis (Datastore, Memory, Processor)

• Application Analysis (Most common applications and processes used)

• User Analysis (Numbers, peak usage etc)

• Server Configuration Analysis (Disk space, Drivers, Hotfixes & Service Packs)

• Client Analysis  (Client Types & Version Details)

Centralis Greenlight provides a simple, traffic light report which shows performance against key metrics and immediately highlights any areas for concern.  Quality information at your fingertips and a managed service measured and reported every month against agreed targets.

Interested in finding out more?  Contact us for pricing and options to include upgrades and enhancements at fixed cost.